Technical Associate | Customer Success | Bangalore | Openings – 01

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

We have got an opening for Software Support Engineer in our company. Below are the job details & company details.

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.

Salary –Salary should not be a constrain for a good resource

Industry - Office Equipment/Automation/ IT Software & Software Services / Electronic / Security and Surveillance

Functional Area – Customer Support

Role – Technical Associate

Employment Type - Permanent Job, Full Time

Work location - Bangalore

Job Role

l Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.

l Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server

l Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

l Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

l Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

l Escalate unresolved queries to respective departments for accurate redressal

Required Skills

l Education Qualification: BSc (Information Technology) /BSc (Computer Science)

l Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Acces.

l Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly

l Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

l Good listening and problem solving skills

l Customer service experience and a customer-centric attitude

l Experience of using ticketing tool

Desired Personality traits

l Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients

l Technically &Logically Strong

l Strong Analytics, problem solving &Interpersonal Skills

l Strong work ethics and sense of commitment

l Ability to balance multiple priorities

Key Result Areas

l Customer Satisfaction of assigned clients

l Problem & query analysis, understanding & Solving

Key Performance Indicators

l Prompt,responsive,responsibleandfriendlyapproachtoclientsituations

l Zero customer complaints

l Client Feedback

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:Software Product

Functional AreaCustomer Success, Service & Operations

Role CategoryVoice / Blended

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Computers,B.Sc in Computers,BCA in Computers

Company Profile

Spectra Technovision

Company Profile:

Spectra Technovision India Pvt. Ltd.

Founded in 1999, Spectra has re-defined identity solution offerings over these years. Backed by a dedicated, experience-rich team we understand industry-specific needs better. With every solution we touch-base with our clients, listen to them with patience, answer their queries, inform them of all nitty-gritty, guide them through the process of building effective systems and provide reliable after sales support.

Spectra boasts of a team of talented and dedicated minds. Lot of team members have been integral part of this growth journey for praiseworthy long tenures and have contributed to the success story of Spectra. Their time is invested in creating value-driven offerings and exceptional customer service for our various client verticals. Together, their passion and undivided attention made Spectra a force to recognize with, in a short span of its existence. From launch of its first to second and now third generation of products and solutions, Spectra has been a consistent player in its field.

With eyes firmly set on the future, Spectra brings to you the most cutting-edge, dynamic and note-worthy products and solutions. At Spectra, we believe each day is a sparkling new opportunity to break barriers and create something new. Our experts strive to bring to your desk ever refined identity solutions, in tune with the buzzing trends. We have thus recorded a strong presence in India and now expanding footprints globally with 500+ channel partners. Today we are backed by a strength of150+ human capital serving 7500+ client base including 120+ top of the league marquee corporate clients.

Company Info
View Contact Details+

Recruiter Name:Urvi Parmar

Contact Company:Spectra Technovision


Reference Id:CP/21-22/002